Membership Benefits
As a member of Golden Age Technology, you have access to the following benefits. There’s no obligation to use them — you choose what fits your needs.
IT Support
Your personal tech team—always here when you need us.
When technology gets confusing, we make it simple. From helping you with devices to fixing problems, our IT Support gives you friendly, step-by-step help. With secure remote service, you don’t need to wait for a home visit. Plus, built-in protections guard against scammers and threats, giving you peace of mind every time you use your devices.
Remote Support
Secure support provide remotely so you don't have to leave your home.
Help Desk
If something isn’t working or you have a question, you can contact our help desk for assistance.
We’re here to help fix issues, answer questions, and guide you through problems—without tech jargon or pressure.
You don’t have to figure things out alone.
Service Advisor
Service Advisor is a guidance service that helps you learn about services that could support your needs.
It highlights relevant options and explains them in plain language, so you can decide what—if anything—makes sense for you.
Digital Confidence
Learn, grow, and stay safe with technology—at your own pace.
Technology doesn’t have to be overwhelming. Digital Confidence gives you plain-language lessons, videos, and guides to help you spot scams, protect your privacy, and use everyday tech with ease. With our Golden Guide and training library, you’ll build habits that keep you safe and independent online and offline.
Watch
Learn
Do (WLD)
Watch – Start with a short video that explains the topic in plain language. You can rewatch anytime if you’d like a refresher.
Learn – Get a simple understanding with key takeaways, so you know the most important points without any extra fluff.
Do – Put what you learned into action with clear, step-by-step tasks created by us for you.
Golden
Guide
Your step-by-step companion for safe technology use.
The Golden Guide is a simple handbook that helps you stay confident online and offline. Inside, you’ll find easy routines, quick safety tips, and clear instructions for what to do if something feels wrong. It’s designed to give you independence, peace of mind, and a trusted reference you can return to anytime.
Protection
Stay protected and worry less—without the tech stress.
Protection wraps your devices and data in quiet, behind-the-scenes safeguards that just work. From keeping computers safe and backed up, to making sure only the right people have access, to watching for issues before they become problems, everything is designed to protect you without getting in your way. You stay in control, your technology stays reliable, and help is there if something ever goes wrong.
Security
Our security software protects your computer from viruses, scams, and harmful software. We install professional-grade security on your computer that works quietly in the background. It helps stop viruses, ransomware, and unsafe programs before they can cause damage. If something suspicious happens, we’re alerted and can step in quickly - often before you even notice a problem.
Backups
Backups keep copies of your important files safe. Your important files are backed up automatically to a secure cloud location. This protects you if your computer is lost, damaged, or infected with a virus. If something ever goes wrong, we can help restore your files so you’re not starting from scratch.
Monitoring
Monitoring helps catch problems early and keeps your computer healthy. We keep an eye on your system in the background to make sure it’s running properly. This includes installing important updates that fix security issues and improve stability. Think of it like regular checkups for your computer - small problems are handled before they turn into big ones.
Smart
Permissions
Smart Permissions limit who (and what) can make risky changes. Some programs and actions require extra permission because they can affect your computer’s safety. We help control these permissions so harmful software-or accidental clicks-can’t make major changes. This reduces the risk of scams, infections, and accidental damage.
*Supported in Microsoft Windows operating systems only.